Shaping the Future of HR at Intel

Alan Winters

Chief People Officer and Deputy Chief Compliance Officer,

Teleperformance

Alan Winters - Leading with Vision, Transforming with Excellence

Alan Winters embodies the quintessence of strategic leadership with over 25 years of experience across diverse industries, marking him as a senior executive whose influence spans global Fortune 500 corporations. As the Chief People Officer and Deputy Chief Compliance Officer at Teleperformance Group, Winters has masterfully combined operational acumen with a deep commitment to fostering a culture centered on people, process, and innovation. Winters’ journey through the echelons of corporate leadership has seen him turn challenges into opportunities, transforming underperforming operations into best-in-class organizations. His career is a testament to his proficiency in managing substantial revenue and expense budgets, leading large workforces, and driving culture change towards customer-focused groups, all while handling high-volume transactions with utmost quality and reliability.

Teleperformance: Synthesizing People, Process, and Culture

In his current tenure at Teleperformance, Winters’ role is expansive, overseeing HR, Learning and Development, Processes, Shared Services, Compliance, Privacy, and Security. His leadership is pivotal in sculpting a global corporate culture that prizes innovation, customer satisfaction, and efficiency, backed by his rich experience in Financial Services, Healthcare, Telecommunications, and Retail sectors.

Champion of Privacy and Security

Beyond people management, Winters’ tenure as Deputy Chief Compliance Officer and Chief Privacy Officer spotlighted his commitment to safeguarding data privacy and security. His leadership in developing a global privacy program, achieving GDPR compliance, and securing BCRs for international data transfer underscores his dedication to upholding the highest standards of privacy and ethics.

Vision for the Future

Winters envisions a future where operational efficiency and people-centric cultures coalesce to create unparalleled customer and employee experiences. His strategy emphasizes continuous innovation, learning, and development, ensuring Teleperformance remains at the cutting edge of the BPO sector while championing a workplace that celebrates diversity, inclusivity, and personal growth.

Alan Winters’ storied career, marked by strategic foresight, operational excellence, and a profound commitment to people and culture, has not only redefined standards within Teleperformance but has also influenced the broader corporate world. His legacy is one of transformation—of operations, cultures, and the very essence of leadership in the global business arena. As Teleperformance continues to scale new heights under his guidance, Winters’ vision for a people-focused, innovative, and ethically grounded future remains a beacon for aspiring leaders worldwide.

Catalyzing Change and Cultivating Excellence

Winters has been instrumental in developing Customer Experience programs and outsourcing models, a reflection of his adeptness in blending operational excellence with customer satisfaction. His global leadership, managing a workforce of over 13,000 employees across seven countries, underscores his ability to navigate the complexities of international business environments, fostering a unified yet diverse corporate ethos.

Legacy of Leadership at Teleperformance

His dual capacity as Chief People Officer and Deputy Chief Compliance Officer since May 2018 has seen Winters spearheading initiatives that have positioned Teleperformance as a beacon of excellence in people management and compliance. Notably, under his stewardship, Teleperformance was ranked as the 5th World’s Best Workplace, a testament to the efficacy of his people-first strategies and his visionary leadership in creating an environment where employees thrive.

Recognition and Impact

Alan Winters’ selection to join the Forbes Human Resource Council is a recognition of his exceptional contributions to the HR domain, placing him among the world’s most esteemed HR professionals. This accolade, alongside leading Teleperformance to be recognized as a World’s Best Workplace, highlights his transformative impact on the corporate landscape, setting new benchmarks for excellence in people management and operational leadership.