On July 19, around 8.5 million computers worldwide experienced an outage that cost firms thousands of dollars. The outage happened after the firms downloaded a security update from their cybersecurity vendor, CrowdStrike. After this, CrowdStrike issued an apology and a $10 Uber Eats voucher. Many Fortune 500 firms suffered financial losses as a result of an error that caused the “Blue Screen of Death” to come onto the screens of around 8.5 million PCs worldwide.
To compensate for all of it, CrowdStrike emailed its partners apologizing for the outage and sent them a $10 Uber Eats voucher. CrowdsStrike also wrote on their social media handles and said, “To express our gratitude, your next cup of coffee or late night snack is on us.”
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However, CrowdStrike netizens and customers did not think the compensation justified the damage caused by the outage. As one LinkedIn user said, “The gesture of a cup of coffee or UberEats credit as an apology doesn’t seem to make up for the tens of thousands lost in man hours and customer trust due to the July 19 incident.”
Moreover, some users claimed that Uber did not accept the voucher after which CrowdStrike’s spokesperson, Kevin Benacci, said, “We did send these to our teammates and partners who have been helping customers through this situation. Uber flagged it as a fraud because of its high usage rates.”
A detailed review of the incident was published on Wednesday. CrowdStrike said that there was a ‘bug’ in their system, which was designed to ensure that software updates are legit and work properly. Now, the company has said that they will prevent anything like this from happening in the future through software testing and checks, including more scrutiny from the developers.
